Shipping & Delivery Policy

Things at Web Sweden AB
Effective Date: January 15, 2026
Last Updated: January 15, 2026

Nature of Our Services

Virtual Tour 360, operated by Things at Web Sweden AB, primarily provides digital software as a service (SaaS) for creating immersive 360 degree virtual tours. Most of our deliverables are digital in nature and delivered electronically. However, this Shipping and Delivery Policy addresses both digital service delivery and any physical materials when applicable.

Policy Overview

This Shipping and Delivery Policy covers:

• Digital service delivery and access (primary service model)
• WordPress plugin downloads and installation
• Physical delivery of branded merchandise (if offered)
• Physical marketing materials or documentation (if requested)
• Hardware devices or equipment (if part of special enterprise packages)
• Service delivery modifications and subscription changes

Digital Service Delivery (Primary Service Model)

2.1 Electronic Access and Delivery

Our standard delivery method for Virtual Tour 360 services is entirely electronic and instantaneous:

Service Component	Delivery Method	Delivery Timeline
Account Access	Immediate login via app.virtualtour360.ai	Instant upon registration
Web Application	Browser-based access (no download required)	Instant
WordPress Plugin	Download from WordPress.org repository or account dashboard	Instant download
API Access Keys	Generated in account dashboard	Instant generation
Documentation	Online help center and PDF downloads	Instant access
Software Updates	Automatic cloud updates (no action required)	Continuous
Support Materials	Email, online chat, help desk system	24-48 hours response time

2.2 No Shipping Charges for Digital Services

• All digital services are included in your subscription fee
• No additional delivery, shipping, or handling charges
• Instant global access from any location with internet connection
• No waiting periods or delivery delays

2.3 System Requirements and Compatibility

To access Virtual Tour 360 digital services, you need:

• Internet Connection: Broadband connection recommended (minimum 5 Mbps for optimal performance)
• Supported Browsers: Chrome, Firefox, Safari, Edge (latest 2 versions)
• WordPress Requirements: WordPress 5.8 or higher, PHP 7.4 or higher (for plugin)
• Device Compatibility: Desktop, laptop, tablet (responsive design)
• VR Headsets: Apple Vision Pro, Meta Quest (for spatial exports)

We are not responsible for internet connectivity issues, device compatibility problems, or inability to meet minimum system requirements.

2.4 Account Activation Timeline

• Free Account: Instant activation upon email verification
• Paid Subscriptions: Activated within 5 minutes of successful payment processing
• Trial Accounts: Instant activation, no payment required
• Enterprise Accounts: Activated within 24 hours after contract signing and payment

2.5 Service Delivery Modifications

If you need changes to your subscription or service level:

• Plan Upgrades: Immediate effect; access higher tier features instantly
• Plan Downgrades: Effective at end of current billing period
• Feature Requests: Submit via support@virtualtour360.ai; evaluated for future releases
• Custom Development: Contact sales@virtualtour360.ai for enterprise solutions

WordPress Plugin Delivery

3.1 Plugin Download Methods

The Virtual Tour 360 WordPress plugin can be obtained through:

• WordPress.org Repository: Search “Virtual Tour 360” in WordPress plugin directory
• Account Dashboard: Download from app.virtualtour360.ai after login
• Direct Installation: Install directly from WordPress admin panel (Plugins → Add New)

3.2 Plugin Installation Support

• Documentation: Complete installation guide available at docs.virtualtour360.ai
• Video Tutorials: Step by step installation videos
• Technical Support: Email support@virtualtour360.ai for installation assistance
• Priority Support: Pro plan users receive priority installation support

3.3 Plugin Updates

• Automatic updates available through WordPress update system
• Manual updates available via plugin dashboard
• Security patches released immediately
• Feature updates released monthly

Physical Deliveries (When Applicable)

4.1 Items Subject to Physical Shipping

In rare cases where physical items are involved, we ship the following:

Item Type	Delivery Method	Typical Timeline	Availability
Branded Merchandise	International courier with tracking	7-21 business days (depending on location)	If offered in merchandise store
Enterprise Contracts	Courier or electronic signature	5-10 business days (EU), 10-21 days (International)	Enterprise customers only
Promotional Materials	Standard international mail	10-30 business days	Conference attendees, partners
Hardware (VR Headsets)	Express international courier	3-10 business days	Special enterprise packages only
Printed Documentation	Standard mail or courier	7-21 business days	Upon special request only

4.2 Shipping Locations and Coverage

• European Union (EU/EEA): Standard shipping to all EU member states
• United Kingdom: Post-Brexit shipping available (customs may apply)
• United States: Shipping to all 50 states
• Canada: Nationwide shipping
• Australia & New Zealand: Major cities and regional areas
• Other International: Available to most countries; contact us for specific locations
• Restricted Locations: We cannot ship to countries under international sanctions or trade restrictions

4.3 Shipping Costs

When physical shipping is required:

• Standard Shipping (EU): €5-15 depending on item weight and destination
• Express Shipping (EU): €15-35 for expedited delivery
• International Shipping (outside EU): €15-50 depending on destination and item
• Free Shipping Threshold: Orders over €100 (merchandise only, if applicable)
• Enterprise Contracts: Shipping included in contract value

Shipping costs calculated at checkout based on destination and selected shipping method.

4.4 Shipping Process

When physical items are shipped:

1. Order Confirmation: Email confirmation sent within 24 hours
2. Address Verification: We verify shipping address for accuracy
3. Processing Time: Items processed and packaged within 2-5 business days
4. Dispatch Notification: Email with tracking number sent upon shipment
5. In Transit Updates: Track your shipment via courier website
6. Delivery Attempt: Courier makes 2-3 delivery attempts
7. Delivery Confirmation: Signature required for high value items

Delivery Timelines and Tracking

5.1 Standard Delivery Times (Physical Items)

Region	Standard Shipping	Express Shipping
Sweden (Domestic)	2-5 business days	1-2 business days
Nordic Countries (Denmark, Norway, Finland)	3-7 business days	2-4 business days
EU Member States	5-10 business days	3-5 business days
United Kingdom	7-14 business days	4-7 business days
United States & Canada	10-21 business days	5-10 business days
Australia & New Zealand	15-30 business days	7-14 business days
Rest of World	14-30 business days	7-21 business days

Timelines are estimates and may vary due to customs clearance, remote locations, or force majeure events.

5.2 Tracking Shipments

• Tracking Number: Provided via email once item is dispatched
• Courier Partners: PostNord (Sweden/Nordic), DHL, FedEx, UPS (International)
• Real-Time Tracking: Track via courier’s website or mobile app
• Tracking Support: Contact support@virtualtour360.ai with tracking number for assistance
• Proactive Monitoring: We monitor shipments and notify you of significant delays

5.3 Delivery Delays

If your shipment is delayed beyond estimated delivery time:

• We will notify you via email of expected delays
• Provide revised delivery timeline
• Coordinate with courier for expedited delivery where possible
• Offer alternative delivery options (pickup from courier depot)
• Investigate and resolve delivery issues

Common Causes of Delays:

• Customs clearance procedures
• Remote or hard to reach delivery addresses
• Incorrect or incomplete shipping address
• Recipient unavailable at delivery time
• Weather conditions or natural disasters
• Courier service disruptions

Failed Delivery and Redelivery

6.1 Failed Delivery Attempts

If delivery cannot be completed:

• Delivery Attempts: Courier makes 2-3 attempts (varies by courier)
• Notification: You receive delivery attempt notification (note left, email, SMS)
• Pickup Option: Item held at local courier facility for pickup (typically 7-14 days)
• Redelivery Request: You can request redelivery via courier’s website
• Return to Sender: After holding period, item returns to us

6.2 Returned Shipments

If a shipment returns to us due to failed delivery:

• Contact Immediately: We contact you to verify delivery address
• Address Correction: Provide corrected/complete address
• Reshipment Costs:
  • No charge if return due to courier error
  • Customer pays return shipping if incorrect address was provided
  • Customer pays reshipment costs if delivery was refused
• Refund Option: You may request refund instead of reshipment (subject to refund policy)

6.3 Unclaimed Shipments

If a shipment remains unclaimed at courier facility:

• We attempt to contact you multiple times (email, phone if provided)
• After 30 days, unclaimed items are returned to us
• Refund may be issued minus original shipping costs and 15% restocking fee
• Storage fees may apply if extended holding arrangements are made

Damaged, Lost, or Incorrect Shipments

7.1 Damaged Items

If you receive a damaged item:

1. Inspect Upon Delivery: Check package condition before accepting
2. Refuse Damaged Packages: Do not accept if package is visibly damaged
3. Document Damage: Take photographs of damaged package and contents
4. Report Immediately: Contact support@virtualtour360.ai within 48 hours
5. Provide Details: Include order number, photos, and description of damage
6. Courier Claim: We file insurance claim with courier
7. Replacement: Replacement shipped at no additional cost once claim approved
8. Return of Damaged Item: May be required for insurance claim (we provide return label)

7.2 Lost Shipments

If your shipment is lost in transit:

• Investigation Period: We track and investigate with courier (typically 10-14 days)
• Insurance Claim: Filed with courier if shipment cannot be located
• Replacement Shipment: Sent immediately upon claim approval
• No Additional Charges: Replacement shipped at no cost to you
• Refund Option: Full refund available if you prefer not to receive replacement

7.3 Incorrect or Missing Items

If you receive wrong or incomplete items:

• Report Within 7 Days: Contact support@virtualtour360.ai
• Provide Details: Order number, item received vs. item ordered
• Resolution Options:
  • Correct item shipped at no charge
  • Full refund if item no longer needed
  • Partial refund if you wish to keep incorrect item
• Return Arrangement: We provide prepaid return label for incorrect items
• No Cost to You: All costs covered by us for our shipping errors

7.4 Shipping Insurance

• All shipments over €100 are automatically insured
• Insurance covers loss or damage during transit
• Claims processed as per courier’s insurance policy
• Additional insurance available upon request for high value items

Returns and Exchanges

8.1 Return Eligibility (Physical Items)

Physical items may be returned within 14 days of delivery if:

• Item is defective or damaged
• Wrong item was shipped
• Item does not match description
• You changed your mind (EU consumer right of withdrawal)

8.2 Return Conditions

• Timeframe: Return request within 14 days of delivery
• Condition: Item must be unused, unworn, unwashed, and in original packaging
• Original Tags: All tags and labels must be attached
• Proof of Purchase: Order number or receipt required
• Non-Returnable Items: Opened USB drives, personalized merchandise, clearance items

8.3 Return Process

1. Contact support@virtualtour360.ai with return request and reason
2. We provide Return Merchandise Authorization (RMA) number
3. We email prepaid return shipping label (EU customers only)
4. Package item securely with RMA number visible
5. Drop off at designated courier location or schedule pickup
6. We inspect returned item upon receipt (2-5 business days)
7. Refund processed if item meets return conditions (5-10 business days)

8.4 Exchange Process

For exchanges (size, color, model):

• Follow return process above
• Specify desired replacement item
• Replacement shipped upon receipt of returned item
• No additional charges for exchanges due to defects or errors
• Shipping costs may apply for customer-initiated exchanges

8.5 Return Shipping Costs

Return Reason	Who Pays Return Shipping
Defective or damaged item	We pay (prepaid label provided)
Wrong item shipped (our error)	We pay (prepaid label provided)
Item not as described	We pay (prepaid label provided)
Change of mind (EU right of withdrawal)	Customer pays (within EU: we provide label, cost deducted from refund)
Change of mind (non-EU)	Customer pays (arrange own return shipping)
Size/color exchange	Varies (case by case basis)

8.6 Refund Processing

• Inspection Time: 2-5 business days after we receive returned item
• Refund Approval: Email confirmation sent
• Processing Time: 5-10 business days from approval
• Refund Method: Original payment method
• Refund Amount:
  • Full amount for defects/errors
  • Full amount minus return shipping for change of mind (if customer paid shipping)
  • Partial refund if item returned in unsatisfactory condition (at our discretion)

Digital Service Changes and Subscription Modifications

9.1 Service Plan Upgrades

• Effect: Immediate upgrade to higher tier features
• Billing: Prorated credit for unused time on lower tier applied to upgrade
• Price Difference: Charged immediately for remaining subscription period
• Access: Higher tier features available within 5 minutes
• Content Limits: New higher limits apply immediately

9.2 Service Plan Downgrades

• Effect: Takes effect at end of current billing period
• No Refund: No partial refund for unused time on higher tier
• Content Management: You must reduce content to meet lower tier limits before downgrade takes effect
• Feature Access: Higher tier features remain available until period ends
• Notification: Email reminder sent 7 days before downgrade takes effect

9.3 Service Modifications

For custom service modifications or feature requests:

• Submit request via support@virtualtour360.ai or in-app feedback
• Feature requests evaluated for inclusion in product roadmap
• Enterprise customers: Custom development available (contact sales@virtualtour360.ai)
• Timeline provided for approved custom work

9.4 Trial to Paid Conversion

• Seamless Transition: No service interruption
• Content Preserved: All trial period work retained
• Billing Starts: On conversion date or trial expiration
• No Setup Fees: Start paid plan without additional charges

International Shipping Considerations

10.1 International Shipping Terms

• Available to most countries worldwide
• Delivery timeline: 7-30 business days depending on destination
• Tracking provided for all international shipments
• Signature required for deliveries over €50
• Insurance included for high value items

10.2 Customs and Import Duties

• Recipient Responsibility: You are responsible for all customs duties, import taxes, VAT, and clearance fees imposed by your country
• Customs Documentation: We provide accurate commercial invoices and customs declarations
• Customs Delays: Clearance procedures may cause delays (typically 3-10 business days)
• Additional Charges: Customs may assess additional fees; you are responsible for payment
• Refused Shipments: If you refuse to pay customs fees, item returns to us at your expense
• Clearance Issues: We assist with documentation but cannot influence customs decisions

10.3 Restricted and Prohibited Countries

We do not ship to:

• Countries under international sanctions (as per EU, US, UN sanctions lists)
• Countries with shipping restrictions due to political instability
• Locations prohibited by courier policies

Contact support@virtualtour360.ai to confirm if we ship to your specific location.

10.4 Brexit Considerations (UK Shipments)

• Post-Brexit customs procedures apply for UK deliveries
• UK customers may be charged import VAT and customs duties
• Customs clearance may add 3-7 days to delivery time
• We provide all necessary customs documentation

Special Delivery Options

11.1 Express and Expedited Shipping

• Availability: Available for most physical items and locations
• Time Savings: Reduces delivery time by 50-70%
• Additional Cost: €15-50 depending on destination and item
• Request: Select at checkout or contact support@virtualtour360.ai
• Guarantee: Express shipping is priority, but not guaranteed delivery date due to customs

11.2 Delivery to Business Addresses

• Specify business name in shipping address
• Include office hours and contact person
• Business deliveries typically Mon-Fri, 9 AM – 5 PM local time
• Signature required; ensure someone available to receive

11.3 Saturday and Sunday Delivery

• Availability: Limited availability in major cities only
• Additional Charges: €10-20 surcharge applies
• Request in Advance: Must be requested at time of order
• Subject to Courier: Dependent on courier service availability

11.4 Delivery to Alternative Addresses

• Package Forwarding Services: We ship to forwarding addresses at your risk
• P.O. Boxes: Available for lightweight items only (some couriers restrict)
• Pickup Points: Option to deliver to courier pickup location
• Hotels/Temporary Addresses: Ensure recipient name and contact provided

11.5 Gift Wrapping and Special Packaging

• Gift Wrapping: Available for merchandise items (€5 per item)
• Gift Message: Include personal message in package (free)
• Discreet Packaging: Available upon request
• Extra Protection: Additional packaging for fragile items (included)

Force Majeure and Service Disruptions

Delivery timelines and digital service availability may be affected by events beyond our control:

12.1 Force Majeure Events

• Natural Disasters: Earthquakes, floods, storms, wildfires
• Pandemic or Health Emergencies: COVID-19, epidemics
• Government Actions: Trade restrictions, customs closures, regulatory changes
• Labor Disputes: Strikes, lockouts affecting couriers or postal services
• War and Terrorism: Armed conflict, civil unrest, terrorist acts
• Infrastructure Failures: Internet outages, power failures, data center issues
• Courier Disruptions: Bankruptcy, service suspensions

12.2 Our Response to Disruptions

• We will notify you promptly of significant delays or service interruptions
• Provide revised delivery timelines or alternative arrangements
• Offer refunds or credits where appropriate
• Work with alternative couriers or delivery methods

12.3 Liability During Force Majeure

• We are not liable for delays or non-delivery due to force majeure events
• Subscription fees continue during temporary service interruptions
• Service credits may be offered for extended outages (7+ days)
• Right to terminate without penalty if disruption exceeds 30 days

Address Changes and Delivery Instructions

13.1 Changing Shipping Address Before Dispatch

• Before Processing: Contact support@virtualtour360.ai immediately; changes possible if item not yet shipped
• After Dispatch: Address changes not possible; must contact courier directly
• Courier Redirection: Most couriers offer redirection service (fees may apply)

13.2 Delivery Instructions

You can provide special delivery instructions:

• Safe place to leave package (at your risk)
• Leave with neighbor (if you arrange with neighbor)
• Delivery time preferences (subject to courier availability)
• Access codes for gated communities
• Alternative contact person

Note: We relay instructions to courier but cannot guarantee they will follow specific requests.

13.3 Accurate Address Requirement

• You are responsible for providing complete and accurate shipping address
• Include apartment/unit number, building name, and any special access instructions
• Verify address before completing order
• We are not responsible for delivery failures due to incorrect addresses
• Reshipment costs apply for returns due to incorrect address

Environmental and Sustainability Commitment

14.1 Digital-First Approach

As a digital-first company, we minimize environmental impact by:

• Delivering 99%+ of our services electronically (zero physical shipping)
• Eliminating packaging waste for standard subscriptions
• Reducing carbon footprint through cloud-based infrastructure
• Encouraging digital documentation over printed materials

14.2 Sustainable Physical Shipping (When Applicable)

• Eco-Friendly Packaging: Recycled and recyclable materials
• Minimal Packaging: Right-sized boxes to reduce waste
• Carbon-Neutral Shipping: Offset emissions for all shipments
• Consolidated Shipments: Combine multiple items to reduce trips
• Green Couriers: Partner with carriers committed to sustainability

14.3 Packaging Recycling

• All packaging materials are recyclable
• Dispose of cardboard, paper, and plastic according to local recycling guidelines
• Reuse packaging materials when possible

Policy Updates and Changes

We may update this Shipping and Delivery Policy from time to time to reflect:

• Changes in courier partnerships or shipping methods
• Updates to delivery timelines or coverage areas
• Changes in international shipping regulations
• New services or delivery options
• Pricing adjustments for shipping costs

15.1 Notification of Changes

• Updated policy posted on website with “Last Updated” date
• Material changes notified via email to active customers
• Changes effective immediately for new orders
• Orders placed before changes are governed by policy in effect at order time

15.2 Review This Policy

We encourage you to review this Shipping and Delivery Policy periodically. Your continued use of Virtual Tour 360 after changes constitutes acceptance of the updated policy.

Contact Information for Shipping Inquiries

Things at Web Sweden AB
Organization Number: [Your Swedish Org Number]
VAT Number: SE[Your VAT Number]
Sockerbruksgatan 7
531 40 Lidköping
Sweden

For Shipping and Delivery Questions: