Cancellation & Refund Policy

Things at Web Sweden AB is committed to customer satisfaction. This Cancellation and Refund Policy applies to all services provided by us, including but not limited to software development, technology solutions, consulting services, and related professional services.

Our refund and cancellation terms vary based on the type of service:

Service Type	Description	Cancellation Terms
Project-Based Services	Custom software development, implementation projects	Milestone-based cancellation as per agreement
Recurring Services	Monthly subscriptions, maintenance contracts	30 days written notice required
Consulting Services	Advisory, training, professional consulting	48 hours notice for scheduled sessions
Fixed-Fee Services	One-time services with defined scope	Before work commencement

3.1 Project-Based Services

For custom development projects and implementation services:

• Before Project Initiation: No refund of advance payments
• During Project Execution:
  1. Cancellation is based on completed milestones
  2. Client pays for all completed milestones plus any work-in-progress (pro-rated)
  3. Minimum 30 days written notice required
• After Milestone Completion: No refund for completed and accepted milestones

3.2 Recurring Services and Subscriptions

• 30 days written notice required for cancellation
• Services will continue until the end of the current billing period
• No partial refunds for unused time within a billing period
• Annual subscriptions: Pro-rated refund available within first 30 days only
• After 30 days: No refund, but service continues until end of paid period

3.3 Consulting and Training Services

Cancellation Time	Refund Policy
More than 72 hours before	Full refund or rescheduling available
24-72 hours before	50% cancellation fee applies
Less than 24 hours or no-show	Full fee charged, no refund
72+ hours in advance	Rescheduling permitted once without charge if done

3.4 Fixed-Fee Services

• 30 days written notice required for cancellation
• Services will continue until the end of the current billing period
• No partial refunds for unused time within a billing period
• Annual subscriptions: Pro-rated refund available within first 30 days only
• After 30 days: No refund, but service continues until end of paid period

4.1 Refund Eligibility

Refunds may be granted in the following circumstances:

• Services were not delivered as specified in the agreement
• Cancellation within the permitted timeframe
• Technical issues on our end preventing service delivery
• Mutual agreement to terminate services
• Force majeure events making service delivery impossible

4.2 Non-Refundable Items

• Completed and accepted work/milestones
• Third-party costs incurred on your behalf
• Custom work that has been delivered and accepted
• Services used or consumed during the billing period
• Setup fees and onboarding costs after services have commenced
• Training materials or documentation already delivered

4.3 Refund Calculation

5.1 Requesting a Refund

To request a refund:

1. Submit a written refund request to: support@virtualtour360.ai
2. Include your contract/invoice number and reason for refund
3. Provide supporting documentation if claiming service deficiency
4. Our team will acknowledge receipt within 2 business days

5.2 Refund Review and Processing

Step	Timeframe
Review Period	5-10 business days
Approval Notification	You will be notified of approval or denial with reasons
Processing Time	Approved refunds processed within 15 business days
Payment Method	Refunds issued to original payment method
Bank Transfer Time	Allow 5-7 business days for bank processing

5.3 GST and Tax Considerations

• Refunds will be processed net of GST where applicable
• Revised tax invoices/credit notes will be issued as per GST regulations
• Any TDS deducted will be handled as per Income Tax Act provisions

6.1 Service Quality Issues

If you believe services do not meet agreed specifications:

1. Contact us immediately at: support@virtualtour360.ai
2. Provide detailed description of the issue
3. We will investigate and respond within 3 business days
4. Remediation options may include: fixes, revisions, partial refund, or full refund

6.2 Escalation Process

If not satisfied with initial resolution:

1. Request escalation to management: contact@virtualtour360.ai
2. Include “ESCALATION” in subject line and previous case reference
3. Response within 5 business days
4. Final decision communicated in writing

7.1 Force Majeure

In case of force majeure events (natural disasters, pandemics, infrastructure failures):

• Service delivery timelines may be extended without penalty
• Refunds may be provided at our discretion for significantly delayed projects
• Alternative arrangements discussed in good faith

7.2 Client Breach of Contract

If cancellation is due to client breach of contract terms:

• No refund will be provided
• We reserve the right to claim damages as per the contract
• All outstanding payments become immediately due

7.3 Mutual Termination

In cases of mutually agreed termination:

• Settlement terms will be negotiated in good faith
• Both parties work toward equitable resolution
• Written agreement documenting the terms

8.1 Scope Modifications

If you wish to modify service scope instead of cancellation:

• Submit change request in writing
• We will provide revised proposal and pricing
• Existing payments may be adjusted toward new scope
• No cancellation fees if transitioning to modified scope

We reserve the right to refuse or cancel services and provide full refund if:

• Requested services are outside our capability or expertise
• Legal or regulatory compliance issues arise
• Client behavior is abusive or threatening to our staff
• Payment fraud or suspicious activity is detected

This policy provides general guidelines. Individual service agreements may include specific cancellation and refund terms that supersede this policy. Where there is conflict:

• Specific written contract terms take precedence
• This policy applies to areas not covered by the contract
• More favorable terms to the client will prevail

11.1 Your Data

• You retain all rights to your data
• We will return or securely delete your data as per agreement
• 30-day grace period for data retrieval after cancellation
• After grace period, data may be securely destroyed

11.2 Work Product

• Paid and accepted work: Intellectual property transferred as per agreement
• Work-in-progress: Rights determined based on payment received
• Our proprietary tools and frameworks remain our intellectual property

We may update this Cancellation and Refund Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.

This policy is governed by the laws of Sweden.

Primary Law: Laws of Sweden

Consumer Protection: Swedish Consumer Sales Act (Konsumentköplagen) for B2C transactions

EU Regulations: Applicable EU consumer protection laws

Dispute Resolution: Subject to courts in Vänersborg, Sweden, or as otherwise agreed in writing